- Manage all operational support aspects of the contact center.
- Facilitate and monitor workforce planning issues, including staffing, scheduling, and forecasting systems.
- Oversee contact center quality issues and support systems implementation and management.
- Develop and implement relevant solutions based on best practices.
- Lead a team of junior co-workers and set day-to-day operational objectives.
- Monitor and execute training programs across the contact center.
Job Requirements
- Minimum 1 year of experience in WFM or a related field.
- Any Graduate degree is required.
- Robust knowledge of WFM principles and practices.
- Excellent communication and leadership skills.
- Ability to work independently and collaboratively within a team environment.
- Proficient in executing established standards and processes.
📌 WFM Real Time Analyst I (Thane)
🏢 TP
📍 Thane
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