We are looking for a highly skilled and experienced Team Lead to join our team in Bengaluru. The ideal candidate will have 2-5 years of experience in a similar role, with excellent communication and leadership skills.

Roles and Responsibility

- Manage and lead a team of customer support representatives to achieve high levels of customer satisfaction.
- Develop and implement effective training programs to enhance team performance and productivity.
- Monitor and analyze customer feedback to identify areas for improvement and implement changes.
- Collaborate with other teams to resolve complex customer issues and improve overall customer experience.
- Coach and mentor team members to help them develop their skills and career goals.
- Ensure compliance with company policies and procedures,



as well as relevant laws and regulations.

Job Requirements

- Proven experience in a team lead or management role, preferably in a customer-facing workplace.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong analytical and decision-making skills, with attention to detail and accuracy.
- Experience with CRM software and technology, including telephony systems.
- Ability to motivate and inspire team members to achieve their best performance.
- A Bachelor's degree is required.

📌 Team Lead (Jaipur)
🏢 TP
📍 Jaipur