We are looking for a highly skilled and experienced WFM Scheduling Analyst I to join our team in Bengaluru. The ideal candidate will have 1-2 years of experience in the field.

Roles and Responsibility

- Analyzes contact center trends, including call volume, patterns, staff productivity, attrition rates, and resource allocation.
- Conducts call pattern forecasting and schedule planning activities to meet business unit objectives.
- Recommends operational improvements based on analysis results.
- Builds staffing and scheduling plans to meet business unit goals and objectives.
- Develops knowledge, shares best practices, and creates relevant solutions.
- May lead a team of junior co-workers and set day-to-day operational objectives.

Job Requirements

- Minimum 1 year of experience in WFM scheduling or related field.
- Robust analytical and problem-solving skills.
- Excellent communication and leadership skills.
- Ability to work independently and as part of a team.
- Knowledge of CRM/IT enabled services/BPO industry is an added advantage.
- Any graduate degree is required.

📌 WFM Scheduling Analyst I (Gurugram)
🏢 TP
📍 Gurugram