We are looking for a highly skilled and experienced professional to join our team in the CRM/ IT Enabled Services/BPO industry. The ideal candidate will have a strong background in customer experience management and excellent communication skills.

Roles and Responsibility

- Manage and resolve customer complaints professionally.
- Provide exceptional customer service through various channels.
- Collaborate with internal teams to improve overall customer satisfaction.
- Develop and implement process improvements to enhance efficiency.
- Analyze customer feedback to identify areas for improvement.
- Build strong relationships with customers to increase loyalty.

Job Requirements

- Minimum 2 years of experience in customer service or a related field.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changes.
- Solid analytical and critical thinking skills.
- Experience with CRM software and technology is an asset.
- Any graduate degree from a recognized university.

📌 BHR - International (Indore)
🏢 TP
📍 Indore