Contact Number - (phone hidden) / send cv to [email protected]

Leading BPO is hiring for Management Trainee -B2B-Gurgaon/Bangalore

Hiring for B2B/OTC

Looking for Management Trainee with experience into Billing, Cash & Collections

Required Qualifications & Skills

- Managed OTC (Order-to-Cash) operations and supervised front-line team leaders to ensure seamless service delivery.
- Maintained robust client relationships through regular communication, issue resolution, and stakeholder management.
- Led team performance through goal setting, coaching, mentoring, appraisals, and recognition programs.
- Monitored and achieved SLA, KPI, quality, billing, and financial targets.
- Prepared operational dashboards, analyzed business processes, and implemented process improvement initiatives.
- Drove Lean, Six Sigma, automation,



digitization, and productivity improvement projects.
- Managed operational risks, escalations, and ensured timely delivery of critical business activities.
- Coordinated cross-functional teams and led client/business review meetings.
- Utilized advanced Excel and reporting tools for performance analysis and decision-making.
- Supported finance operations including balance sheet reconciliations, intercompany accounting, fixed assets, and month-end closing activities.
- Led transformation initiatives to enhance operational efficiency and customer satisfaction.

Contact Number - (phone hidden)

📌 Management Trainee (Collection) -B Collection /OTC (Gurugram)
🏢 Contactx Resource Management
📍 Gurugram