- Manage and lead a team of customer support representatives to achieve high levels of customer satisfaction.
- Develop and implement process improvements to increase efficiency and productivity.
- Provide coaching and training to team members to enhance their skills and performance.
- Monitor and analyze customer feedback to identify areas for improvement.
- Collaborate with other teams to resolve complex customer issues and improve overall customer experience.
- Ensure compliance with company policies and procedures.
Job Requirements
- Proven experience as a Team Leader or Manager in a customer-facing environment.
- Strong knowledge of customer service principles and practices.
- Excellent communication and interpersonal skills.
- Ability to work in a rapid-paced environment and adapt to changing situations.
- Solid problem-solving and analytical skills.
- Experience with CRM software and technology is an asset.