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Position: ServiceNow Lead Developer CMDB, Discovery & ITSM
Experience: 8+ Years (ServiceNow)
Location: As per project requirement

Role Summary

We are looking for an experienced ServiceNow Lead Developer with solid expertise in CMDB, Discovery, Integrations, ITSM, and ServiceNow Development. The ideal candidate should possess excellent troubleshooting and debugging skills, have end-to-end ServiceNow platform knowledge, and be capable of leading junior developers while acting as a trusted advisor to clients.

The candidate will be responsible for designing scalable solutions, improving CMDB health, handling complex integrations, providing technical leadership, and supporting production environments.

Key Responsibilities

- Lead ServiceNow development and support activities across the platform.
- Configure, maintain, and optimize CMDB and Discovery implementations.
- Analyze CMDB challenges, identify pain points, develop improvement plans, and propose strategic roadmaps.
- Design, develop, troubleshoot, and support hardware and software integrations.
- Work extensively on ServiceNow platform development including custom applications, workflows, business rules, UI policies, client scripts, Script Includes, and integrations.
- Provide technical leadership and mentorship to junior developers and support team members.
- Perform root cause analysis and resolve complex production issues.
- Implement and support ServiceNow ITSM processes and best practices.
- Gather business requirements from clients and translate them into scalable technical solutions.
- Review existing implementations and recommend platform optimization strategies.
- Collaborate with stakeholders, architects, and support teams to ensure platform stability and performance.
- Support end-to-end service delivery including configuration, enhancement, troubleshooting, and maintenance activities.

Mandatory Skills

CMDB & Discovery

- Strong hands-on experience in ServiceNow CMDB and Discovery.
- Expertise in CMDB governance, reconciliation, identification rules, and data quality management.
- Ability to assess CMDB health and design solutions to improve data accuracy and completeness.
- Experience in troubleshooting Discovery issues and resolving data population challenges.

Integrations

- Extensive experience working with ServiceNow integrations.
- Strong understanding of REST, SOAP, MID Server, Integration Hub, and third-party system integrations.
- Experience supporting large-scale software and hardware integrations.
- Proven capability in troubleshooting complex integration issues.

ServiceNow Development

- Strong ServiceNow development experience including:
- Business Rules
- Client Scripts
- Script Includes
- UI Actions
- Flow Designer
- Workflows
- ACLs
- Catalog Items
- Record Producers
- Notifications
- Scheduled Jobs

- Hands-on scripting expertise (JavaScript mandatory).

Portal Development

- Experience in Service Portal development.
- Strong knowledge of Portal Widgets, widget customization, AngularJS, and portal troubleshooting.

ITSM

- Good understanding of ITSM modules and processes including:
- Incident Management
- Problem Management
- Change Management
- Request Management
- Knowledge Management

- Experience in support and enhancement projects.

Leadership & Support Expectations

- Act as a technical lead for development and support teams.
- Guide junior developers on technical challenges and ServiceNow best practices.
- Drive technical discussions, code reviews, and solution design sessions.




- Serve as the primary technical point of contact for clients.
- Understand customer requirements and recommend optimal solutions aligned with platform best practices.
- Demonstrate strong ownership and accountability in production support environments.

Required Soft Skills

- Excellent communication and stakeholder management skills.
- Robust analytical thinking and problem-solving abilities.
- Ability to interact directly with clients and lead requirement-gathering sessions.
- Strong troubleshooting, debugging, and incident management experience.
- Ability to work independently in a fast-paced support and delivery environment.

Preferred Certifications

- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist (CIS) – ITSM
- CMDB/Discovery-related certifications are highly preferred

Ideal Candidate Profile

A seasoned ServiceNow Lead Developer with deep expertise in CMDB, Discovery, Integrations, Service Portal, ITSM, and platform development, capable of leading teams, driving CMDB transformation initiatives, resolving complex technical issues, and providing strategic guidance to customers while ensuring platform stability and business value.

Provide your feedback on BizChat

You said:

IN SHORT FOR NAUKRI JOB POSTING

Copilot said:

ServiceNow Lead Developer (CMDB, Discovery & ITSM)

We are hiring an experienced ServiceNow Lead Developer with strong expertise in CMDB, Discovery, Integrations, ITSM, and Service Portal. The ideal candidate should possess hands-on development experience, strong scripting skills, and excellent troubleshooting capabilities.

Key Skills:

- ServiceNow Development (Business Rules, Client Scripts, Script Includes, Flow Designer, ACLs, Catalogs)
- CMDB & Discovery implementation, support, and optimization
- Hardware & Software Integrations (REST/SOAP, MID Server, Integration Hub)
- Strong JavaScript/Scripting skills
- Service Portal & Widget Development
- ITSM process knowledge (Incident, Problem, Change, Request)
- End-to-end configuration, troubleshooting, and debugging expertise
- Ability to identify CMDB pain points, recommend solutions, and define roadmaps
- Experience leading junior developers and providing technical guidance
- Strong client-facing communication and requirement-gathering skills

Preferred Experience: 8+ Years in ServiceNow development and support projects.

Looking for a technical lead who can drive solution design, support complex integrations, improve CMDB health, mentor team members, and act as the primary point of contact for customers.

Provide your feedback on BizChat

You said:

- Good knowledge of Discovery and CMDB along with Integrations (Good skill in troubleshooting) We do have lots of Software and Hardware integration hence its mandatory.
- Scripting knowledge is also required
- He/ She should have all the Developer requirements.
- Rest Message end to end knowledge (Configuration, Troubleshooting).
- Portal Widgets knowledge.
- Overall good skill in troubleshooting and debugging skills. Being in Support project we expect the candidate to knowledgeable on ITSM process as well.
- Good communication skill as they will be the first point of contact with Clients, gathering requirements,



Understanding the instance and should be in the position to suggest the best solutions.
- We look forward to a lead who can address the junior developers technically and support related questions as well.
- Identify pain points in CMDB, prepare a solution and propose a roadmap GIVE A PROPER JD for candidate

Copilot said:

Job Description – ServiceNow Lead Developer (CMDB, Discovery & Integrations)

Role: ServiceNow Lead Developer
Experience: 8–12 Years
Job Type: Full-Time

Job Summary

We are looking for an experienced ServiceNow Lead Developer with strong expertise in CMDB, Discovery, Integrations, ITSM, and Service Portal development. The ideal candidate should possess excellent troubleshooting and debugging skills, be capable of handling complex software and hardware integrations, and provide technical leadership to development and support teams. This role involves direct client interaction, requirement gathering, solution design, and driving CMDB improvement initiatives.

Key Responsibilities

- Lead ServiceNow development, enhancement, and support activities.
- Manage and troubleshoot CMDB and Discovery implementations, ensuring data quality and accuracy.
- Design, develop, and support software and hardware integrations using ServiceNow best practices.
- Analyze CMDB challenges, identify pain points, propose solutions, and define improvement roadmaps.
- Configure, customize, and troubleshoot ServiceNow platform components end-to-end.
- Develop and maintain Business Rules, Client Scripts, Script Includes, UI Actions, Flow Designer, Workflows, and Integrations.
- Provide technical leadership and mentorship to junior developers and support team members.
- Act as the primary technical point of contact for clients, understanding business requirements and recommending optimal solutions.
- Support ITSM processes including Incident, Problem, Change, Request, and Knowledge Management.
- Perform root cause analysis and resolve complex production and platform issues.
- Participate in solution design reviews, code reviews, and platform optimization initiatives.

Required Skills

ServiceNow Technical Skills

- Strong experience in CMDB, Discovery, and Service Mapping.
- Expertise in ServiceNow Integrations (REST, SOAP, MID Server, Integration Hub).
- Strong knowledge of JavaScript and ServiceNow scripting.
- Hands-on experience with:
- Business Rules
- Client Scripts
- Script Includes
- UI Policies
- ACLs
- Flow Designer
- Workflows
- Notifications
- Scheduled Jobs
- Catalog Items & Record Producers

Service Portal

- Strong experience in Service Portal Development.
- Hands-on knowledge of Portal Widgets, customization, and troubleshooting.

Support & Troubleshooting

- Robust debugging, troubleshooting, and root cause analysis skills.
- Experience working in support and maintenance projects.
- Ability to diagnose and resolve complex platform and integration issues.

ITSM Knowledge

- Good understanding of ITSM processes:
- Incident Management
- Problem Management
- Change Management
- Request Management
- Knowledge Management

Leadership & Client Management

- Lead and guide junior developers on technical and support-related challenges.
- Work closely with clients to gather requirements and recommend best-fit solutions.
- Drive technical discussions and solutioning workshops.
- Provide strategic recommendations for CMDB maturity and platform improvements.
- Ensure adherence to ServiceNow best practices and development standards.

Preferred Certifications

- ServiceNow Certified System Administrator (CSA)
- Certified Application Developer (CAD)
- CIS – ITSM / Discovery / Service Mapping (Preferred)

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