- Document Verification
- Knowledge in Advance Excel- MIS Report (VLookup, Pivot Table, Formatting, Formulas, Report, etc)
- Collate the data from respective stake holders and preparing report in MS Excel.
- Liaising with Institution.
- Familiar with CRM systems and practices.
- Ensure adherence to SLAs for response and resolution times.
- Monitor the implementation of continuous improvement initiatives.
- Achieve and maintain an average response time for student queries
- Monitor the number of issues escalated to higher levels.
- Identify and address potential issues before escalation.
- Analysing the data regularly to provide information required by the respective Head of Departments.
- Maintain and Provide metrics for reporting to the respective stakeholders.
- Manage Programs and maintain timelines in sending the verification list, release of offer letters.
- Learn, understand, and assess existing academic operations processes across various Institutes and provide support and improvements.

📌 Project Manager - Operations - Sri City
🏢 TeamLease
📍 Sri City