- Respond to customer queries across multiple channels with speed and clarity
- Handle product, pricing, and ownership-related queries (pre-sales)
- Manage basic after-sales queries and route complex issues appropriately
- Take end-to-end ownership of escalations and ensure timely closure
- Coordinate with store, service, and internal teams for seamless resolution
- Maintain accurate updates in CRM and adhere to response SLAs.
Preferred candidate profile
- 2-5 years in customer support / customer-facing roles
- Strong written + verbal communication (English & Hindi mandatory)
- Comfortable handling email, social media, and calls simultaneously
- Positive coordination and problem-solving skills
- CRM experience preferred
Working Days
- 5 days working with rotational offs
- Flexible to work weekends and shifts
📌 Presales Associate (Bengaluru)
🏢 Oben Electric Vehicles
📍 Bengaluru
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