- Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
- Acquiring a thorough understanding of customer needs and requirements
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
- Ensure the correct products and services are delivered to customers in a timely manner
- Serve as the link of communication between key customers and internal teams
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust
- Play an integral part in generating recent sales from existing customers that will turn into long-lasting relationships.
- Prepare regular reports of progress and forecasts to internal and external stake holders using key account metrics
Requirements:
- 0-2 years experience in key account management, Customer Success or Client facing roles preferably from Logistics industry.
- Experience in sales and providing solutions based on customer needs
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
- Excellent organizational skills
- Ability in problem-solving and negotiation
- BSc/BA in business administration, sales or relevant field