This role requires flexibility for occasional shift changes and availability to work holidays that coincide with scheduled shifts. The ability to work independently and exercise strong critical thinking is also essential when leadership is not present.

The required schedule for this role is Tuesday to Saturday 4pm-12am ET, or the equivalent in your respective time zone (i.e., 3pm-11pm CT).

What you ll be doing:

- Provide in-the-moment clinical support, psycho education, and connection to appropriate referrals and resources on a clinical phone queue.
- Utilize skills such as active listening, motivational interviewing, and solution-focused approaches to collaboratively engage with members seeking help with mental health, substance use, or family/relationship concerns.
- Assess for risks and provide crisis support, safety planning, and follow up with high risk members to ensure safety and timely connection to care.
- Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services (Spring Health therapists, coaches, physicians, or external resources).
- Provide after hours support to members and leaders seeking services or connection to the Global team, Management Consultation team, and Spring Internal team.
- Use effective written skills to complete professional documentation and to interact with members and providers through email.
- Follow care management outreach protocols and utilize positive clinical judgment to identify and problem-solve barriers or disruptions to care.
- Promote effective care by coordinating closely with Spring Health care providers and the Provider Operations team.
- Interact and problem-solve with multi-disciplinary teams such as Care Support, Benefits/Billing,



and Product to ensure a smooth member experience.
- Participate in staff meetings, case consultations, and trainings.
- Assist with onboarding and mentoring new team members.
- Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.

What we expect from you:

- LCSW, LMFT, LPC, or licensed psychologist.
- Minimum of 2+ years of direct clinical care experience.
- Expertise in crisis assessment and safety planning
- Knowledge of crisis support, CBT, motivational Interviewing, mindfulness, and solution-focused clinical interventions.
- Fully engaged and free from interruptions for the duration of shift.
- Excellent listening, written and verbal communication skills.
- Approach all interactions with cultural awareness, empathy, and respect for individual identities.
- Motivated to go above and beyond for members to provide a high-touch experience.
- Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks.
- Able to multi-task and context switch!

The target base salary range for this position is $33.33-$42.31 hourly , and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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