CTC - 6- 10 Lacs

Position Name - Sales Manager - TRM

Location - Faridabad

Candidate with proper documents may apply for this role.

Role Details

The Sales Manager TRM is responsible for leading, coaching, and driving the performance of a telerelationship management (TRM) sales team to achieve business objectives across mapped campaigns. The role focuses on revenue generation, crosssell productivity, quality sourcing, compliance adherence, and team capability building, while ensuring superior customer engagement and operational discipline.

Overall Job Description

- Lead and manage a team of Customer Acquisition Officers (CAOs) to achieve sales and productivity targets
- Drive crosssell performance across consumer banking products
- Monitor calls, productivity metrics, conversions,



and quality parameters on a regular basis
- Ensure all assigned campaigns are executed within defined TATs and conversion benchmarks
- Conduct performance reviews, coaching, call barging, and live tracking to improve outcomes
- Ensure quality sourcing of business and adherence to regulatory and internal compliance standards
- Manage customer complaints and ensure timely resolution
- Oversee manpower planning, hiring, attrition control, and overall team efficiency

Work Experience

Minimum 3+ years, preferably 3-6 years, in telesales, phone banking, contact center sales, or BFSI sales

📌 Sales Manager-TRM (Faridabad)
🏢 IndusInd Bank
📍 Faridabad