- Manage and maintain accurate records of customer accounts, including credit balances, payments, and outstanding amounts.
- Develop and implement effective credit control processes to minimize bad debts and maximize recoveries.
- Collaborate with the sales team to identify and resolve billing discrepancies and payment issues.
- Conduct regular audits of customer accounts to ensure compliance with company policies and procedures.
- Provide exceptional customer service by responding promptly to customer inquiries and resolving issues professionally.
- Analyze financial data to identify trends and areas for improvement in the credit control process.
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