- Provide technical support to customers via phone, email, or chat for desktop and network issues.
- Troubleshoot hardware and software problems using various tools and techniques.
- Collaborate with other teams to resolve complex issues that require escalation.
- Document customer interactions, troubleshooting steps, and resolutions in a timely manner.
Job Requirements :
- 4-8 years of experience in technical support or related field (IT Services & Consulting).
- Robust knowledge of desktop support, hardware maintenance, LAN/WLAN configuration, and networking fundamentals.
- Excellent communication skills with ability to articulate technical information clearly to non-technical users.
📌 Technical Support Engineer (Gurugram)
🏢 Info Edge
📍 Gurugram
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