Job Summary

This position contributes to Tata Starbucks success by providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Models and acts in accordance with Tata Starbucks guiding principles.

Responsibilities

- Acts with integrity, honesty and knowledge that promote the culture, values and mission of Tata Starbucks.
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
- Welcomes and connects with every customer, anticipates customer and store needs by constantly evaluating environment and customers for cues by appropriately suggesting product to every customer to enhance service & meet sales targets.
- Demonstrates the Just say Yes behavior by taking care of customer needs.
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
- Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
- Recognizes and reinforces individual and team accomplishments by using existing organizational methods.




- Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
- Follows Tata Starbucks operational policies and procedures.
- Maintains a clean and organized workspace so that partners can locate resources and product as needed.
- Follows health, safety and sanitation guidelines for all products.
- Maintaining cleanliness throughout the store by regularly cleaning and sanitizing all areas as required.

Requirements

- At least 6 months of previous experience required.
- Available to work flexible schedule that may include early mornings, evenings, weekends, nights and/or holidays.
- Maintains regular and consistent attendance and punctuality, with or without reasonable accommodation.
- Meets store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation.
- Engages with and understands our customers, including discovering and responding to customer needs through clear and pleasant communication.
- Meets required dress code.
- Prepares food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients.
- Available to perform many different tasks within the store during each shift.

Qualifications

- Minimum education qualification - 12th/Diploma+.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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