Job Summary
Answer calls/chat/email or other mediums in relevance to Client specific needs.
• Ensure work hours are met daily.
• Ensure Quality work within HCL and client standard.
Key Responsibilities
Provide support or any necessary requirement of client and HCL.
• Ensure all KPI of partners and HCL are met.
Skill Requirements
Coordination with internal and global teams.
• Maintain skilled decorum within HCL Standards.
• Ensure client/partner success.
• Coordination with supervisors and managers or any identified support.
• Work from office
• 24*7 shifts
• Rotational shifts and week offs
Other Requirements
Answer calls/chat/email or other mediums in relevance to Client specific needs.