Tower Lead - Mainframe Automation Tools

Experience: Not Available to Not Available years

Location: Chennai, India

Skills: Mainframe Automation Tools, Message Automation, Analytical Skills, Crisis Management, Client Engagement, Profit Improvement Plan, ITIL

Job Summary
The Tower Lead for Support & Operations plays a critical role in managing escalations, ensuring operational efficiency, and driving customer satisfaction through effective service delivery. This position is key to implementing strategic initiatives and optimizing performance within the organization, particularly in the areas of Mainframe and Message Automation.

Key Responsibilities
Drive Revenue Generation By Leveraging Mainframe Automation And Message Automation To Enhance Operational Efficiencies And Deliver On Tower Level Ee & En Revenue Targets.
Ensure Timely Closure Of All Escalations And Crises In Alignment With Service Level Agreements (Slas) By Implementing Robust Automation Processes And Crisis Management Strategies.




Validate Operational Reports And Uphold Operational Hygiene By Utilizing Mainframe Automation Tools, Ensuring Services Are Delivered In Accordance With The Statement Of Work (Sow).
Foster Positive Customer Satisfaction By Developing And Implementing Creative Frameworks And Initiatives Focused On Service Improvement And Client Engagement.
Lead The Execution Of The Profit Improvement Plan (Pip) By Identifying And Implementing Automation Prospects And Self-Driven Initiatives To Enhance Profitability And Efficiency.

Skill Requirements
Proficiency In Mainframe Automation Tools And Technologies.
Solid Understanding Of Message Automation Processes And Frameworks.
Excellent Analytical Skills For Validating Reports And Operational Performance.
Ability To Implement Strategic Initiatives Effectively And Drive Operational Excellence.

Other Requirements
Optional But Valuable Certifications In Mainframe Automation Or Itil For Service Management.

📌 Tower Lead Mainframe Automation Tools Chennai
🏢 HCL Technologies
📍 Chennai