Engineer (Support & Operations)

Experience: Not Available to Not Available years

Location: Others, India

Skills: Monitoring system alerts, logs, and performance metrics, Initial assessment and categorization of incidents, Handling routine issues according to predefined procedures, Escalating complex issues to L2 or L3 support teams, Maintaining documentation for common issues and resolutions, Providing basic assistance to end-users

Job Summary
Monitoring system alerts, logs, and performance metrics.
Initial assessment and categorization of incidents.
Handling routine issues according to predefined procedures.
Escalating complex issues to L2 or L3 support teams.
Maintaining documentation for common issues and resolutions.
Providing basic assistance to end-users.

Key Responsibilities
Monitoring system alerts, logs, and performance metrics.
Initial assessment and categorization of incidents.
Handling routine issues according to predefined procedures.




Escalating complex issues to L2 or L3 support teams.
Maintaining documentation for common issues and resolutions.
Providing basic assistance to end-users.

Skill Requirements
Monitoring system alerts, logs, and performance metrics.
Initial assessment and categorization of incidents.
Handling routine issues according to predefined procedures.
Escalating complex issues to L2 or L3 support teams.
Maintaining documentation for common issues and resolutions.
Providing basic assistance to end-users.

Other Requirements
Monitoring system alerts, logs, and performance metrics.
Initial assessment and categorization of incidents.
Handling routine issues according to predefined procedures.
Escalating complex issues to L2 or L3 support teams.
Maintaining documentation for common issues and resolutions.
Providing basic assistance to end-users.

📌 Engineer Support & Operations Mumbai
🏢 HCL Technologies
📍 Mumbai