Sr Tower Lead (Support & Operations)

Experience: Not Available to Not Available years

Location: Noida, India

Skills: NAC SME, Aruba Clearpass, Cisco ISE, CPPM, RADIUS, TACACS+, Active Directory, PKI, 802.1X, MAB, EAP-TLS, ClearPass NAC, Aruba LAN, Aruba Central, Wi-Fi environments

Job Summary
To ensure all escalations are resolved as per agreed norms, provide reports & services as per SOW; effectively implement organizational initiatives.

Key Responsibilities
To ensure generation of tower level EE & EN revenue
To ensure that all responsibilities, tasks and escalations/crisis are closed as per agreed SLA norms
To manage Operational Hygiene, validate reports and ensure that services are provided as per agreed SOW
To ensure positive customer satisfaction and develop current initiatives/ frameworks to improve the same
To manage and implement Profit Improvement Plan (PIP) through levers like Automation & self-driven initiatives

Skill Requirements
Required skills - NAC SME - Aruba Clearpass, Cisco ISE, or other NAC




Other Requirements
CPPM JD
Design, deploy, and configure Aruba ClearPass Policy Manager (CPPM)-High Availability Guest, OnGuard, OnBoard, and integration with RADIUS, TACACS+, Active Directory, PKI.
Implement NAC policies for wired and wireless access across multi-vendor settings.
Configure Cisco, Extreme switches and WLAN controllers/APs for integration with ClearPass.
Design and enforce Network Access Control (NAC) policies aligned with security standards (e.g., 802.1X, MAB, EAP-TLS).
Troubleshoot complex authentication and network access issues involving wired, wireless, and VPN endpoints.
Provide Level 3/SME-level support for ClearPass NAC, Aruba LAN, Aruba Central and Wi-Fi environments.
Develop documentation, operational runbooks, and conduct knowledge transfer sessions.
Provide design documentation, HLD/LLDs, network diagrams, and policy matrix documentation.

📌 Sr Tower Lead Support & Operations Noida
🏢 HCL Technologies
📍 Noida