Tower Lead - Symantec Email Security, Endpoint Security

Experience: Not Available to Not Available years

Location: Noida, India

Skills: Symantec Endpoint Protection, EDR Technologies, Operational Management, Service Delivery Frameworks, Problem-Solving, Crisis Management, Strategic Initiatives, Symantec Certified Specialist (SCS) Certification, ITIL Foundation Certification

Job Summary
The Tower Lead for Support & Operations plays a critical role in ensuring the seamless delivery of endpoint protection services through Symantec solutions. This position is responsible for managing escalations, ensuring operational excellence, and fostering customer satisfaction. The Tower Lead will implement strategic initiatives that align with organizational goals and drive continuous improvement in service delivery.

Key Responsibilities
Drive Revenue Generation For The Tower By Leveraging Symantec And Endpoint Protection Solutions To Maximize Client Engagement And Service Uptake.
Ensure Timely Resolution Of Escalations And Crises By Adhering To Agreed Sla Norms, Utilizing Advanced Troubleshooting Techniques And Effective Communication.




Oversee Operational Hygiene By Validating Reports And Ensuring Compliance With The Statement Of Work (Sow), Implementing Best Practices In Service Delivery.
Foster Positive Customer Satisfaction By Developing And Implementing Cutting-edge Frameworks And Initiatives That Enhance Service Quality And Client Relationships.
Lead The Implementation Of The Profit Improvement Plan (Pip) By Identifying Opportunities For Automation And Driving Self-Initiated Improvements Across Support Operations.

Skill Requirements
Robust Proficiency In Symantec Endpoint Protection And Edr Technologies.
In-Depth Knowledge Of Operational Management And Service Delivery Frameworks.
Excellent Problem-Solving And Crisis Management Skills.
Proven Ability To Develop Strategic Initiatives Aimed At Operational Improvement.

Other Requirements
Optional But Valuable: Symantec Certified Specialist (Scs) Certification.
Optional But Valuable: Itil Foundation Certification.

📌 Tower Lead Symantec Email Security, Endpoint Security Noida (India)
🏢 HCL Technologies
📍 India