Sr Administrator (Support & Operations)

Experience: Not Available to Not Available years

Location: Lucknow, India

Skills: (extract from description if available)

Job Summary
Hardware Asset Management (HAM) Analyst / Lead
To offer advanced technical support, troubleshooting and doing root cause analysis to ensure positive customer feedback.

Key Responsibilities
Hardware Asset Management (HAM) Analyst / Lead
To adhere to quality standards, regulatory requirements and company policies.
To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
To work on value adding activities such Knowledge base update & management, training freshers, coaching analyst.
To resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture.
To ensure positive customer experience and CSAT through First Call Resolution, minimum rejected resolutions / reopen Cases and mitigating security threats.

Other Requirements
Hardware Asset Management (HAM) Analyst / Lead

📌 Sr Administrator Support & Operations Lucknow
🏢 HCL Technologies
📍 Lucknow