Skills: MS Windows 2000 Administration, Analytical Skills, Stakeholder Management, Standard Operating Procedures (SOPs), Change Management, Microsoft Certified: Windows Server Fundamentals, ITIL Certifications
Job Summary
The Subject Matter Expert (Support & Ops) plays a crucial role in ensuring the timely resolution of escalations and incidents, while adhering to Service Level Agreements (SLAs) and maintaining quality standards. This position is integral to enhancing customer satisfaction through effective communication and operational excellence within the MS Windows 2000 Administration domain.
Key Responsibilities
Ensure Timely Resolution And Quality Compliance Of Escalated Tickets And Incidents By Analyzing Issues In Ms Windows 2000 Administration, Aligning With Sla Requirements To Enhance Operational Efficiency.
Mentor Team Members And Administrators By Conducting Training Sessions, Preparing Standard Operating Procedures (Sops), And Maintaining Accurate Documentation Within Ms Windows 2000 Settings, Fostering A Culture Of Knowledge Sharing.
Validate Change Order Implementation Plans And Assess Human Error Compliance, Contributing To Capacity Planning Efforts Through Detailed Analysis Of Operational Needs In Ms Windows 2000 Administration.
Actively Participate In Customer Meetings To Gather Feedback And Understand Issues, Ensuring Positive Customer Experiences Through Effective Communication And Problem Resolution Strategies.
Validate And Present Analyses Such As Root Cause And Trend Analyses To Key Business Stakeholders, Leveraging Insights To Improve Operational Performance In Ms Windows 2000 Administration Tasks.
Skill Requirements
In-Depth Knowledge Of Ms Windows 2000 Administration
Solid Analytical Skills For Incident Resolution And Reporting
Excellent Communication And Stakeholder Management Abilities
Proficient In Preparing Documentation And Sops
Capacity Planning And Change Management Experience
Other Requirements
Optional But Valuable Certifications Include Microsoft Certified: Windows Server Fundamentals Or Relevant Itil Certifications
📌 Sme Ms Windows 2000 Chennai
🏢 HCL Technologies
📍 Chennai
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