The Restaurant Manager is responsible for the overall operations, profitability, customer satisfaction, and team performance of Masale Goa Multicuisine Restaurant & Bar. The role requires strong leadership, operational excellence, financial management, staff development, and a passion for delivering exceptional hospitality. The Restaurant Manager is expected to uphold the brand standards of Masale Goa while ensuring smooth day-to-day operations and achieving business objectives.

Key Responsibilities

Restaurant Operations

- Manage and supervise all daily restaurant and bar operations.
- Ensure smooth coordination between kitchen, bar, service, housekeeping, and cashier teams.
- Maintain high standards of food quality, beverage service, cleanliness, and guest experience.
- Monitor restaurant ambience, lighting, music, temperature, and overall presentation.
- Ensure efficient table turnover while maintaining excellent service standards.
- Supervise opening and closing procedures of the restaurant.
- Ensure compliance with all company SOPs and operational standards.

Customer Experience

- Welcome and interact with guests to ensure an outstanding dining experience.
- Handle guest feedback and complaints promptly and professionally.
- Build relationships with regular customers and encourage repeat visits.
- Monitor online reviews and customer feedback to continuously improve service.
- Ensure every guest receives prompt, courteous, and personalized service.
- Maintain a guest-first culture across all departments.

Team Leadership & Human Resource Management

- Recruit, train, mentor, and develop restaurant staff.
- Conduct induction training for new employees.
- Prepare staff duty rosters and manage attendance.
- Evaluate employee performance and conduct regular appraisals.
- Motivate staff to achieve operational and sales targets.
- Maintain discipline, grooming, punctuality, and professional behaviour.
- Resolve staff grievances and encourage teamwork.

Sales & Business Development

- Drive restaurant sales and maximize profitability.
- Achieve monthly revenue and operational targets.
- Develop promotional campaigns, events, and seasonal offers.
- Coordinate with marketing teams for social media promotions and customer engagement.
- Increase average bill value through upselling and cross-selling strategies.




- Build relationships with corporate clients, local businesses, hotels, and event organizers.

Financial Management

- Monitor daily sales, expenses, and profitability.
- Control operational costs without compromising quality.
- Approve purchases and monitor vendor pricing.
- Review daily cash reports and sales summaries.
- Ensure accurate billing and cash handling procedures.
- Coordinate with accounts for financial reconciliation and reporting.
- Prepare daily, weekly, and monthly operational reports for management.

Inventory & Procurement

- Monitor inventory levels for food, beverages, liquor, packaging, cleaning materials, and operational supplies.
- Conduct regular stock audits.
- Minimize wastage, theft, spoilage, and inventory losses.
- Coordinate with suppliers for timely procurement.
- Ensure proper storage following FIFO and FEFO principles.
- Maintain inventory records and purchase documentation.

Food Safety, Hygiene & Compliance

- Ensure compliance with FSSAI, Goa Excise, Fire Safety, Labour Laws, and local municipal regulations.
- Maintain excellent hygiene standards throughout the restaurant.
- Ensure staff follow food safety procedures and personal hygiene practices.
- Conduct routine cleanliness and sanitation inspections.
- Ensure pest control and preventive maintenance schedules are followed.
- Maintain all statutory licenses and operational records.

Quality Control

- Regularly inspect food quality, presentation, and portion consistency.
- Monitor beverage quality and service standards.
- Ensure SOP compliance across all departments.
- Conduct regular operational audits and corrective actions.
- Maintain consistency with the Masale Goa brand standards.

Administration

- Prepare daily operational reports.
- Maintain attendance, leave, and payroll records.
- Monitor maintenance requirements and coordinate repairs.
- Manage vendor relationships and service contracts.




- Ensure all company assets are properly maintained.
- Maintain confidentiality of business information.

Qualifications

- Minimum 5 years of experience in restaurant operations, including at least 2 years as Restaurant Manager or Assistant Restaurant Manager.
- Experience in multi-cuisine restaurants and bar operations is highly preferred.
- Strong understanding of restaurant financials, cost control, and hospitality management.

Skills Required

- Leadership & Team Management
- Restaurant Operations Management
- Customer Relationship Management
- Financial Planning & Cost Control
- Inventory Management
- Staff Training & Development
- Conflict Resolution
- Sales & Marketing
- Excellent Communication Skills
- Problem Solving & Decision Making
- Time Management
- Computer & POS System Knowledge
- Report Preparation & Analysis
- Qualified Grooming & Presentation

Key Performance Indicators (KPIs)

- Monthly revenue and profitability targets achieved.
- Food and beverage cost maintained within budget.
- Customer satisfaction ratings and positive online reviews.
- Increase in repeat customers and guest retention.
- Staff productivity, attendance, and retention.
- Inventory variance below 2%.
- Reduction in food wastage and operational losses.
- Compliance with hygiene, excise, labour, and statutory requirements.
- Timely submission of operational and financial reports.
- Successful execution of marketing campaigns and events.

Working Hours

- Rotational shifts, including weekends and public holidays.
- 9–10 hour duty with weekly off as per company policy.

Salary & Benefits

- Competitive salary based on experience.
- Service charge.
- Staff meals during duty.
- Uniform provided.
- Career growth opportunities within Masale Goa.

Expected Standards at Masale Goa

The Restaurant Manager must lead by example with integrity, professionalism, and a strong commitment to hospitality excellence. The Manager is expected to create a positive work culture, maintain exceptional operational standards, maximize revenue, protect company assets, ensure complete statutory compliance, develop high-performing teams, and deliver an unforgettable dining experience that reflects the quality, warmth, and reputation of Masale Goa Multicuisine Restaurant & Bar.

📌 Restaurant Manager (Goa)
🏢 Masale Goa
📍 Goa