- Skill: Customer Focus
- Skill: Strategic Business Orientation
Highest Education: Master of Business Administration
Working Language: Hindi, English
Key Result Areas
Position: Relationship Officer - MFI
S.NO.| DESIRED RESULT | WEIGHTAGE | KEY PERFORMANCE INDICATOR | |------|--------------------------------------------------|-----------|-----------------------------------------------| | 1 | Ensure achievement of collections target set for allocated centres. | 50% | % of regular Collections (as per annexure 1) | | 2 | Ensure achievement of new members through AOC | 20% | % of Achievement (as per annexure 2) | | 3 | Achieving the set targets for Cross Sell products | 10% | % of Cross Sell Penetration Achievement % RD & APY Collections (as per annexure 3) | | 4 | Member Retention | 10% | % of Achievement (as per annexure 4) | | 5 | Self Development | 5% | Annexure 5 | | 6 | Process Orientation | 5% | Annexure 6 |
Annexure - 1
Performance Rating Repayment % to be achieved
Score | Description | |-------|---------------------------------------------------| | 5 | Excellent: 100% repayment achieved by end of every month during the review period | | 4 | Very Positive:
(99.81-100)% repayment achieved by end of every month during the review period | | 3 | Good: (99.51-99.80)% repayment achieved by end of every month during the review period | | 2 | Adequate: (99.31-99.50)% repayment achieved by end of every month during the review period | | 1 | Far below the expectation: < 99.3 % repayment achieved by end of every month during the review period |
Annexure - 2
Scoring method
Score | Description | |-------|-------------------------------------------------| | 5 | Outstanding: % of AOC Target >120% | | 4 | Excellent: (111 -120)% of AOC Target | | 3 | Very Good: (100% - 110%) of AOC Target | | 2 | Good: (90 -99)% of AOC Target | | 1 | Adequate: <90% of AOC Target |
Annexure - 3
Scoring method
Score | Description | |-------|-------------------------------------------------| | 5 | Outstanding: % of Achievement >120% | | 4 | Excellent: (111 -120)% of Cross Sell Target | | 3 | Very Good: (100% - 110%) of Cross Sell Target | | 2 | Good: (90 -99)% of Cross Sell Target | | 1 | Adequate: <90% of Cross Sell Target |