1. Work with various internal stakeholders and get the SRs resolved on priority.
2. FLT with the customer branch end stakeholders.
3. Coordinate with internal teams ESOC, ENOC, Field, NHQ teams for faster resolution of faults.
4. Reporting of link status Daily/weekly/monthly wise & ensure to maintain the customer link uptime.
5. Interact with customer IT/SPOC for all service-related issues/delivery.
6. Monitor DC/DR link and escalate internally for quick restoration.
7. Handle customer escalation and feedback effectively in a time-bound manner.
8. Release the tracker on fault management to customer as well as internal stakeholders.
9. Work on SLA bound and get the monthly/quarterly reports.
10. Link monitoring and FT life cycle management on various scenarios.
Education Requirement
- BE/BTech/Diploma
Experience Requirement
- 5 to 7 years
Skills & Competencies
1. Customer Focused
2. Valuable Management Quality
3. People Management
4. Good Oral and Written Communication
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