Customer Service Officer EQU/CSO/1824926

Equitas Small Finance Bank
Branch Banking > North > Rajasthan > Rajasthan > Udaipur > Udaipur > Rajasthan > 16005 > Kota

Posted On: 07 Aug 2026
End Date: 06 Sep 2026
Required Experience: 2 years

Share Register and ApplyBasic Section

- No. Of Openings: 1
- External Title: Customer Service Officer
- Employment Type: Permanent
- Employment Category: Office
- Closing Date: 06 Sep 2026

Organisational Section

- Entity: Equitas Small Finance Bank
- Business Unit: Liabilities
- Division/Function (SBU): Branch Banking
- Department: Branch Banking
- Sub-Department: Branch Banking
- Generic Role: Customer Service Officer
- External Title (Job Role): Customer Service Officer
- Division: Branch Banking
- Zone: North
- State: Rajasthan
- Region: Rajasthan
- Area: Udaipur
- Cluster: Udaipur
- PT Location: Rajasthan
- Branch Code: 16005
- Branch Name: Kota

Skills

- Strategic Business Orientation
- Customer Focus
- Result Orientation with Execution Excellence
- Weaving Passion and Energy at Work
- Leadership Through Sustainability
- Innovation Led Transformation
- Leveraging Human Capital

Highest Education

- Bachelor in Science

Working Language

- Hindi

CSO KRA FY'26-27

Category Parameters

Parameter | Weight % | Achievement Scale | |----------------------------------------------------------------------------------------------------------------|----------|------------------------------| | MoM CASA NTB (Nos) | 7.50% | 0% to 200% | | | | A+: 5 | A: 5 | B: 4 | C/D: 2 | | MoM CASA Value (OTB+NTB value growth p.m. -Rs. in Lakhs) | 10.00% | 0% to 300% | | | | A+: 5 | A: 4 | B: 3 | C/D:



2 | | LI + GI+ MF - Net Revenue in Rs lacs (Total Yearly Income)- converted to monthly | 10.00% | 0% to 300% | | | | A+: 0.15 | A: 0.15 | B: 0.10 | C/D: 0.10 | | MoM RTD Value (OTB+NTB value growth p.m. - Rs. in Lakhs) | 12.50% | 0% to 200% | | | | A+: 8 | A: 6 | B: 5 | C/D: 3 | | Locker Nos & Credit Card Nos | 5.00% | 0% to 200% | | | | A+: 5 | A: 5 | B: 3 | C/D: 3 | | 1 Self Sourced GL disb per month (min 1 lac Ticket size) | 5.00% | 0% to 200% |

Business score contribution %
50%

Operational parameters

Final YTD score

- Minimum branch FTR percentage should be 75%. (Branch Score)

Score Range | Percentage Contribution | |------------------|-------------------------| | Above 95 | 150% | | 90 to 95 | 125% | | 75 to 89 | 100% | | 61 to 75 | 50% | | 51 to 60 | 25% | | < 50% | 0% |

- Audit & Compliance: (Monthly Rating remains till the next audit rating)

Audit Rating | Score | |--------------|-------| | High | -5 | | Medium | 5 | | Low | 10 |

10.0%

- Minimum Branch SR TAT - 90%

Score Range | Percentage Contribution | |------------------|-------------------------| | Above 95 | 125% | | 90 to 95 | 100% | | 75 to 89 | 75% | | 61 to 75 | 50% | | 51 to 60 | 25% | | < 50% | 0% |

- Project 95 - Minimum 75% achievement





Score Range | Percentage Contribution | |------------------|-------------------------| | Above 90 | 150% | | 81 to 90 | 125% | | 75 to 80 | 100% | | 61 to 74 | 70% | | 51 to 60 | 50% | | < 50 | NIL |

- Customer Complaint (Customer Complaint raised due to branch error)

Score | Percentage Contribution | |---------------|-------------------------| | No Complaint | 100% |

- 100% Eligible forms sent to RMU and reconciled by CPC team

Score | Percentage Contribution | |---------------|-------------------------| | Nil for less than 100% | 5.00% |

- CRL - 90% within limit. (Including Holidays)

Score | Percentage Contribution | |---------------|-------------------------| | Nil for less than 90% | 5.00% |

- ReKYC completion for the month from the active base (Exclude LEA notice attached)

Score Range | Percentage Contribution | |------------------|-------------------------| | Above 90 | 125% | | 75 to 90 | 100% | | 61 to 75 | 75% | | 50 to 60 | 50% | | < 50% | 0% |

- Inoperative account from the active base

Score Range | Percentage Contribution | |------------------|-------------------------| | Above 70 | 125% | | 51 to 70 | 100% | | 31 to 50 | 75% | | 11 to 30 | 50% | | < 10% | 0% |

- Inoperative Locker - No locker should be inoperative for more than 6 month.

Score | Percentage Contribution | |---------------|-------------------------| | Nil for less than 100% | 2.50% |

Operational score contribution %
50%

Business score contribution % + Operational score contribution %
100%

Docker: From Final Score

CRM updating on monthly basis for mapped customers has to be minimum 75% - 5% docker

Booster: From Final Score

Booster of 5% for BTD

📌 Skill (Udaipur)
🏢 Equitas Micro Finance India
📍 Udaipur