Amazon Customer Service Associate - (Work from Office) - Delhi, Hyderabad, PuneJob Overview: You’ll be part of Amazon’s Shipping and Delivery Support team, ensuring successful deliveries by supporting customers, drivers, shippers, and Delivery Service Partners. Our mission is to be Earth’s most customer-centric company, and you’ll play a key role in achieving that goal by being the first point of human contact for delivery-related queries.Requirements
- You must be 18 years or older.
- You must have completed 10+2 education (12th grade) — freshers and experienced candidates welcome
- You must be authorised to work in India.
- You must be able to understand, speak, and write English at an advanced level (C1 or above) to support customers in real time.
- We strongly recommend using a desktop or laptop to complete your application.
- You'll need a reliable internet connection, a working camera, and clear audio throughout the process.
- Duties & ResponsibilitiesSome of your duties include:
- Answer driver and customer questions through phone, chat, and/or email
- Navigate and review solutions in real-time using a variety of tools
- Facilitate the flow of information between delivery stakeholders
- Gather intelligence to prevent potential issues that may impact customer experience and delivery performance
- Problem-solve for customers without reading from a script
- Provide exceptional support and troubleshoot delivery issues
You will also need to be able to:
- Communicate effectively with solid verbal and written skills
- Work comfortably with computers and navigate multiple systems
- Work varying shifts from Monday to Sunday




- Work in rotating shifts (late night and overnight shifts primarily, early morning, afternoon, weekend, and overtime as required)
- Be punctual and present for your entire work shifts
- Be fully committed to your customer service role whilst working at Amazon

What it’s like as an Amazon Customer Service Associate in the office
- Surroundings. You'll be working in an office environment, assisting customers through phone, chat, and email.
- Activity. You'll be at your desk for the majority of your shift, assisting customers through phone, chat, and email.
- Temperature. Our office locations provide comfortable, climate-controlled work environments.
- Dress code. Business casual attire is appropriate for our office environment.
- Why You'll Love AmazonOne of the great things about joining Amazon’s Customer Service team is that you don’t need past experience in customer service.
- You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
- Permanent role with long-term career growth opportunities
- Medical insurance
- Office perks to suit your needs including 24/7 food and beverage options, games room, and interfaith prayer, lactation and quiet rooms when you need privacy
- Site transportation allowance
- Meal allowance of ₹1,100 Rs/Month
- Night shift premium pay
- Lifestyle benefits and retail discounts through our Amazon Extras program
- Self-directed and instructor-led training to get you up to speed
- Ongoing learning opportunities to develop your skills
- Employee support programs and resource groups

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(Ref:www.freshersworld.com,freshersworld)

📌 Customer Service Associate (Hyderabad)
🏢 AMAZON INDIA
📍 Hyderabad