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Senior Track Lead
India
Job Description
Senior Track Lead
Chennai, Tamil Nadu
Job Summary
OVERVIEW OF THE ROLE
The Offshore Application Support Analyst - RPA Bot Support will play a pivotal role in ensuring the smooth operation, maintenance, and enhancement of Robotic Process Automation (RPA) bots within the Life Sciences and Healthcare domain. This role is critical for supporting large-scale bot deployments, troubleshooting automation workflows, and collaborating with stakeholders to optimize business processes. The successful candidate will contribute significantly to process efficiency and compliance within a energetic and innovative environment.
DETAILED RESPONSIBILITIES
- Provide comprehensive support for approximately 250 RPA bots, including monitoring, troubleshooting, and incident resolution.
- Perform ongoing enhancements and maintenance of automation workflows to ensure optimal performance and reliability.
- Provide comprehensive application support for RPA bots, ensuring the stability and optimal performance of automation solutions.
- Monitor, troubleshoot, and resolve issues related to workflow automation tools, scripting errors, and bot performance.
- Collaborate with business and technical teams to analyze requirements and implement enhancements for existing automation bots.
- Maintain, update, and optimize automation scripts using UiPath, ABBYY, Python, and Bash.
- Manage incident tickets, prioritize workload, and deliver timely resolutions to minimize business impact.
- Document solutions, processes, and best practices for knowledge sharing and continuous improvement.
- Participate in root cause analysis and proactive problem-solving to reduce recurring issues.
- Ensure compliance with industry regulations, data security, and quality standards throughout automation processes.
- Support the deployment and configuration of new bots, ensuring alignment with organizational standards and regulatory requirements.
- Document support activities, process improvements, and automation solutions in accordance with best practices.
- Participate in root cause analysis and implement preventive measures to minimize recurring issues.
- Ensure compliance with industry regulations and internal policies,
especially within the Life Sciences and Healthcare sector.
- Communicate effectively with global teams to facilitate knowledge sharing and ensure seamless bot operations.
Key Responsibilities
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Skill Requirements
SKILL REQUIREMENTS
- Proven experience in RPA bot support, development, and deployment within workflow automation environments.
- Strong proficiency in scripting languages, including Python and Bash.
- Strong proficiency with UiPath automation tools.
- Strong proficiency in BigPanda, GPT-5.4 mini, GPT-5.4, Gemini 2.5 Pro, Claude Sonnet, GPT-4o, gpt-image-1.5, and other Generative AI models,API-based services used for application integration and functionality
- Demonstrated ability to support, maintain, and enhance large-scale bot operations (250+ bots).
- Demonstrated ability to troubleshoot and resolve complex automation issues.
- Excellent problem-solving skills and attention to detail.
- UiPath Certified RPA Developer or equivalent certification.
- Exceptional communication skills, both written and verbal.
- Experience in process analysis and stakeholder managemen
Other Requirements
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Information at a Glance
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.
Copyright © 2026 HCL Technologies Limited
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📌 Senior Track Lead (India)
🏢 HCLTech
📍 India