What you'll do

- Own a set of accounts — you'll know them by name, not by ticket number
- Keep them: spot the ones going quiet before they leave, and do something about it
- Grow them: get them using more of what we offer, because the ones who use more, stay longer
- Handle live problems on the phone, calmly, when the customer is under pressure
- Be the person who tells them the truth — including when the answer is no

This is not a ticket-closing helpdesk role. If something is wrong for a customer, it's yours until it's fixed.

The hours — please read this carefully

The shift is fixed at 10:00am to 6:00pm Pacific time, Tuesday through Saturday. That is a night shift wherever you are:

India

roughly 10:30pm – 6:30am

Pakistan

roughly 10:00pm – 6:00am

South Africa

roughly 7:00pm – 3:00am

We can't flex these — it's when our customers are open. You'll also need reliable internet and power for the whole shift. Please don't apply if this doesn't work for your life; we'd far rather know now than in month two.

📌 Customer Success Specialist (India)
🏢 Traincrest Technologies
📍 India