Job Description:

Position: Head Coordinator - Customer Centricity

Location: Mumbai

Experience: 3 - 5 Years

Industries: Pharma - API

Responsibilities:

- Order Receipt & Verification :

- Receive and verify customer orders and supporting documents from the Sales/Marketing Team (including product specifications, customer-specific specifications, PO, delivery instructions and packing instructions).
- Validate order details for quantity, specifications, and delivery timelines.
- Coordinate with Production Planning to confirm feasibility and schedule commitment.
- Production Coordination :
- Follow up with the Plant Production Team to monitor order progress as per schedule.
- Share customer-specific requirements (additional tests, customer-specific specifications incl. but not limited to particle size, working standard, impurity standard, packaging, labelling, etc.) with Production.
- Communicate any deviations, material shortages, or capacity issues to stakeholders on time.
- Quality Control, Quality Assurance (QA) and Regulatory Coordination :
- Share customer-specific requirements like additional tests, customer-specific specifications,
- Maintain alignment between QA, Production, and Dispatch to avoid any non-compliance or delay due to quality holds.
- Dispatch Planning & Logistics :
- Plan dispatches in coordination with Dispatch coordinator at Plant (Subba Rao and Vikash), and Sales Teams based on customer priority and readiness.
- Ensure batch allotments are such that there is minimum inventory of approved finished goods.
- Ensure that despatch details are shared with (LR, transporter, vehicle number) with stakeholders i.e. customer and sales team.
- Billing & Documentation :
- Coordinate with the Sales,



Accounts/Invoice Team for timely PDI and invoice generation.
- Customer Communication & Payment Follow-up :
- Keep Marketing team/customers updated on dispatch and delivery status.
- Resolve issues related to invoices, short supplies, or delivery mismatches.
- Coordinate with internal teams to ensure prompt resolution of customer complaints.
- Reporting, Trackers & MIS Maintenance :
- Maintain all sales & orders related trackers
- Prepare and update MIS reports on order status, production progress, stock position, and dispatch details.
- Track pending orders, stock position, sold-unsold, delayed deliveries, and payment status for management review maintaining high data accuracy.
- Support management in preparing monthly dashboards and performance summaries.
- Process Improvement & Coordination :
- Identify areas for improvement in communication flow, documentation, and dispatch efficiency.
- Suggest process enhancements to streamline coordination between Sales, QA, Production, Regulatory, Accounts, and Logistics.
- Contribute to cost optimization, improved turnaround time, and higher customer satisfaction.

Required Skills:

- Solid coordination and communication skills (inter-departmental and customer-facing).
- Understanding of dispatch, logistics, and documentation processes.
- Basic knowledge of Quality Assurance and regulatory documentation (CoA, batch release,etc.).
- Proficiency in MS Excel / ERP for MIS and tracking.
- Attention to detail, follow-up discipline, and problem-solving ability.

Required Qualification: - Any Graduate

Salary :- Upto 7.00 LPA

If you are interested for this opening please send updated resume on same mail with following details.

Total No. of Years Experience :-

Current CTC :-

Expected CTC :-

Notice Period :-

📌 Head Coordinator - Customer Centricity (Mumbai)
🏢 Quality HR India
📍 Mumbai