Job Description:

Position Overview:

- Manage and grow a key long-standing client account

- Act as a strategic partner to the client while driving revenue growth

- Handle demanding stakeholders with a calm, solution-oriented approach

- Ensure sustained customer satisfaction and relationship strength

Client Relationship Management:

- Act as the single point of contact for assigned key account

- Build and sustain relationships with senior client stakeholders

- Proactively address client concerns to maintain high satisfaction levels

Account Strategy & Growth:

- Identify upselling and cross-selling opportunities within the account

- Drive account growth and increase overall business volume

- Develop and execute account strategies aligned to revenue targets

- Conduct regular performance and review meetings with clients.

Problem Solving & Conflict Resolution:

- Resolve client issues professionally and within defined timelines

- Handle complex or impractical client requests tactfully

- Maintain composure and trust during high-pressure situations

Internal Coordination:

- Collaborate closely with Production, Sales, Design, and other teams

- Ensure timely delivery and quality output as per client expectations

- Align all internal stakeholders through effective communication

Performance Tracking & Reporting:

- Monitor account performance, sales growth, and new developments

- Track issues and ensure timely closure

- Analyze client feedback to drive service and process improvements

Autonomous Working:





- Independently manage day-to-day account operations

- Take ownership of client deliverables and business outcomes

- Drive growth with minimal supervision

Authority & Decision Making:

- Approve pricing and discounts within defined limits

- Approve customer orders as per company policy

- Escalate critical issues to senior management when required

- Negotiate contracts and commercial terms with clients

Education:

- Bachelor’s or Master’s degree in Business, Marketing, or related field

- MBA preferred

Required Skill Set:

- Strong communication and stakeholder management skills

- Advanced proficiency in Microsoft Excel and analytical thinking

- Excellent problem-solving and negotiation capabilities

- Ability to manage multiple priorities in a fast-paced environment

- Strong business acumen with revenue-focused mindset

- Confident, resilient, and independent working style

- Proven experience managing demanding clients and complex accounts

- Bonus

- Travel Allowance: Comprehensive coverage for client visits and business trips across India.

- Stay Allowance: Reimbursement for accommodation during travel and client engagement.

Be part of a mission to revolutionize label manufacturing solutions across India’s most dynamic industries. If you have the passion for driving growth, building strong client partnerships, and delivering innovative packaging solutions — then this is your prospect to join us!

📌 Key Account Manager- Label Manufacturing (Ahmedabad)
🏢 Mantras2Success
📍 Ahmedabad