Designation: Junior Program Manager

Location: Noida, Sector 5

Work Mode: 6 Days WFO

Shift Timings: 9:30 am - 5:30 pm

Key Responsibilities:

Your primary job responsibility will include (and not limited to):

 Serve as the primary point of contact for learners, addressing queries and ensuring timely

resolution of concerns.

 Coordinate and manage end-to-end program operations to ensure seamless execution and

delivery.

 Make outbound calls to learners daily for follow-ups, engagement, issue resolution, and

program-related communication.

 Administer and maintain the Learning Management System (LMS), including learner records,

course updates, and tracking of program progress.

 Plan, schedule, and communicate academic sessions, assessments, and program-related

activities.

 Maintain accurate learner and program data, ensuring data integrity and timely reporting.

 Manage and distribute learning materials, resources, and program documentation to support the





learner experience.

 Collaborate with internal stakeholders to ensure smooth program delivery and adherence to

timelines.

 Monitor learner engagement and provide operationalsupport to enhance overall program

effectiveness.

Desired Qualifications:

 Bachelor's degree in any discipline.

 1 to 3 years of experience in Program Management, Academic Operations, Learner Support,

or a similar role.

 Solid communication and interpersonal skills with a learner-centric approach.

 Excellent organizational and time-management abilities.

 Proficiency in MS Excel, Google Sheets, and other productivity tools.

 Strong attention to detail and data management skills.

 Problem-solving mindset with the ability to handle learner queries and operational challenges

efficiently.

📌 Student Support Executive (Noida)
🏢 AAFT Online
📍 Noida