Space Matrix is a leading ‘Workplace Design and Build’ consultancy that specializes in creating innovative, sustainable, and human-centric work environments. SMG aims to revolutionise the interior design industry by pioneering DesignTech and offering innovative interior design and building design solutions that cater to the workplace, hospitality, residential, and commercial sectors. Established in 2001 and headquartered in Singapore, we have a strong presence across APAC and beyond, we have more than 600 employees across 16 offices. By leveraging market insights, fostering partnerships, and collaborating with internal teams, the Lead ensures the organization achieves its financial targets and long-term growth objectives. Formulate plans to achieve financial targets by identifying high-potential opportunities. Develop strategies to strengthen the brand’s market presence and reputation as a leader in innovative workplace solutions. Introduce best practices for client engagement, service delivery, and quality assurance. Business Operations: Lead business development initiatives in the region, focusing on acquiring recent clients and achieving sales targets. Act as a representative of the company in the market,



establishing a strong industry network and managing relationships with key stakeholders. Develop and maintain a robust sales pipeline, accurately forecasting new bookings to meet business objectives. Partner closely with the leadership team and colleagues to manage the entire sales cycle and successfully close deals. Contribute to the creation and enhancement of systems, materials, and resources for business development, including proposals, presentations, and service offerings to secure new opportunities. Build a team that works seamlessly with colleagues across all our P&Ls;, collaborating closely on sales processes, including lead qualification, strategy development, client outreach, pitch coordination, and the sales process to deal closure and signing. You have a graduate or postgraduate degree in business, marketing, or a related discipline relevant to this role & you bring at least 10+ years of experience managing intricate sales cycles within B2B selling processes, particularly with multinational companies. Experience working in architecture, interior design firms, or related industries.

📌 Senior Customer Care Manager (Bengaluru)
🏢 Space Matrix
📍 Bengaluru