Customer Relationship Manager (CRM) – Job Description Position: Customer Relationship Manager (CRM)
Location: OMR – Chennai
Employment Type: Full-time
About the Role
We are looking for an experienced and result-oriented Customer Relationship Manager (CRM) to lead and manage our team. The ideal candidate will be responsible for overseeing customer relationship operations, ensuring exceptional customer service, driving team performance, and maintaining high customer satisfaction throughout the customer journey.
Key Responsibilities
Lead, mentor, and manage the Customer Relationship Executive (CRE) team to achieve customer satisfaction goals.
Monitor daily activities, performance, and productivity of the team.
Develop and implement customer relationship strategies to enhance customer experience and retention.
Handle escalated customer concerns, complaints, and critical issues with professionalism and timely resolution.
Ensure all customer interactions are handled efficiently and in line with company standards.
Coordinate with Sales, Design, Operations, and Service teams to ensure seamless customer communication and project execution.
Monitor customer feedback, identify improvement areas, and implement corrective actions.
Maintain and analyze CRM data to generate reports, customer insights, and performance metrics.
Conduct regular team meetings, performance reviews, coaching, and training sessions for CREs.
Establish and monitor customer service KPIs, SLAs, and quality standards.




Ensure proper follow-up with customers at every stage of the customer lifecycle.
Drive customer retention, referrals, and overall customer engagement initiatives.
Prepare MIS reports and present customer service performance to management.
Requirements
~ Bachelor's degree in Business Administration, Marketing, Management, or any relevant discipline.
~4–8 years of experience in Customer Relationship Management, Customer Service, Client Servicing, or Team Management.
~ Prior experience managing a team of Customer Relationship Executives (CREs) is highly preferred.
~ Strong leadership, coaching, and people management skills.
~ Excellent communication, interpersonal, and stakeholder management abilities.
~ Strong analytical and problem-solving skills.
~ Ability to work in a fast-paced, customer-focused environment.
~ Proficiency in CRM software and MS Office.

Key Skills
Team Leadership & People Management
Customer Relationship Management
Customer Experience Management
Escalation & Conflict Resolution
Performance Management
Communication & Stakeholder Management
Problem Solving & Decision Making
CRM Software & MIS Reporting
Process Improvement
Time Management
Why Join Us?
Prospect to lead and build a high-performing customer relationship team.
Career growth in a fast-growing organization.
Collaborative and customer-centric work environment.
Continuous learning and leadership development opportunities.

📌 Customer Relationship Management Manager (Chennai)
🏢 Tint tone and shade
📍 Chennai