Business Overview:

Galytix (GX) is a risk-domain specialised AI firm serving 30+ financial institutions globally. Its Risk-Specialised AI Agents built over 10 years in CreditX and ClaimsX operate as 24/7 Digital Workers unlocking value by autonomously performing hundreds of tasks traditionally handled by human Relationship Managers, Credit Officers and Claims Professionals. By augmenting human teams with purpose-built, domain-specialised AI, GX supercharges productivity, strengthens risk and transforms decision-making, and delivers a step-change in client experience — empowering financial institutions to be at the forefront of driving AI-led transformation.

Position Overview:

- The Head of Client Delivery owns the delivery of engagements to clients – from requirements to deployment – and is a key person in the operational relationship with the client.
- They architect the overall product implementation of our AI assistant for financial institutions and develops the project plan with the client as the engagement is being scoped. The Head of Client Delivery then manages client's expectations and oversees the plan execution by our Data Engineering, AI, and Software Engineering talent – jointly formed into a dedicated Product & Client Delivery team.
- They must bring a client centric product mindset towards delivery, have a passion for our AI and data engineering technology, can explain how it is run as a solution, and is accountable for solution delivery to the client. They must also expertly represent the client's voice inside GX.



It is the Head of Client Delivery that knows the client value being delivered by our AI Assistant and is continuously asking her-/him-self if the team's work is remaining true to that target.
- In managing project delivery, they drive the Product & Client Delivery team to ensure we deliver on time and with quality. They are a role model of the awareness, discipline, and leadership needed to guide a diverse set of developers through a complex project.
- Following deployment, they oversee the running solution and ensures client service level agreements are operationally met. They actively pursue new opportunities to grow the number of use cases that the client is running on the AI Assistants.
- The quality of our Head of Client Delivery is what makes GX a delivery-oriented product firm. We seek candidates that are not just excellent project or account managers, but who also wish to shape the culture of their organization.

What We Are Looking For:

- Minimum 5 years of experience in managing and delivering projects for a bank or an insurance company – particularly involving implementation of the modern pipeline-driven data architecture.
- A university degree from a reputed university in Mathematics, finance or similar.
- World-class delivery mindset.
- Experience dissecting problems, designing solutions, and facilitating change




- Experience translating scope into requirements and creating implementation plans
- Experience in leading and managing delivery from an off-shore team or cross-functional / virtual teams in general
- Understanding of, and indeed passion for, data engineering and ecosystem processes and technology
- Understanding of bank and insurance core processes and analytics
- Experience with multiple national business cultures, for this global role, is a plus.
- Credit/ Risk background.

Why you don't want to miss this career opportunity:

- We are a mission-driven firm that is revolutionising the Insurance and Banking industry. We are not aiming to incrementally push the current boundaries, we redefine them.
- Customer centric organisation with innovation at the core of everything we do.
- Capitalise on an unparalleled career progression chance.
- Work closely with senior leaders who have individually served several CEOs in Fortune 100 companies globally.
- Develop highly valued skills and build connections in the industry by working with top-tier Insurance and Banking clients on their mission-critical problems and deploying solutions integrated into their day-to-day workflows and processes.
- At Galytix, we're experiencing rapid growth—especially in India, where we are building the largest team and are rapidly expanding our footprint. We're at a turning point, where we're transitioning to becoming a global leader in AI. This is your chance to join a fast-paced, high-impact company at the heart of its growth, where you'll have a chance to directly shape its future.

📌 Head of Product & Client Delivery (Gurugram)
🏢 Galytix
📍 Gurugram