About The Company

LeadSquared is an innovative AI-powered Customer Relationship Management (CRM) and growth platform that integrates marketing, sales, service, onboarding, and operations into a unified system. Established in 2011 and headquartered in Bengaluru, LeadSquared has rapidly grown to support over 2,000 enterprises across more than 40 countries. The company's mission is to enable organizations to accelerate their sales cycles, improve customer engagement, and streamline operational processes through intelligent automation and data-driven insights. With a focus on delivering scalable and customizable solutions, LeadSquared continuously invests in technology and talent to maintain its leadership position in the CRM domain.

About The Role

The Senior Executive, HR Operations at LeadSquared is a vital role responsible for managing end-to-end HR operations to ensure a seamless employee experience. This position demands meticulous attention to detail, strong process orientation, and proactive stakeholder engagement. The successful candidate will oversee the complete employee lifecycle, maintain accurate HR data, ensure statutory compliance, and support HR automation initiatives. The role requires a hands-on approach, excellent communication skills, and the ability to collaborate effectively across various departments including HR, Finance, IT, and Legal. The Senior Executive will play a key role in maintaining HR process excellence, ensuring audit readiness, and enhancing overall HR service delivery.

Qualifications

The ideal candidate should possess a bachelor's degree in Human Resources, Business Administration, Commerce, or a related field. An MBA or PGDM in Human Resources is preferred, providing a deeper understanding of HR strategies and best practices. Candidates should have a minimum of 3-4 years of experience in HR operations,



with a proven track record of managing employee lifecycle processes, HRMS administration, payroll coordination, and statutory compliance. Proficiency in HRMS platforms like Darwinbox, GreytHR, or similar tools is essential. Additionally, strong skills in MS Excel, Power BI, and data reporting are required to generate insights and support decision-making. The candidate should demonstrate excellent stakeholder management, communication skills, and a high level of accuracy and confidentiality.

Responsibilities

- Manage the complete employee lifecycle, including onboarding, confirmations, transfers, promotions, and separations, ensuring a smooth process at each stage.
- Maintain and update employee records accurately across HRMS platforms, ensuring data integrity and compliance.
- Coordinate payroll inputs, including recent joiners, exits, attendance, leave records, incentives, reimbursements, and salary revisions, ensuring timely processing.
- Administer leave management, attendance tracking, shift scheduling, and employee documentation to support operational efficiency.
- Generate and distribute HR letters, including appointment, confirmation, promotion, transfer, experience, and relieving letters, maintaining consistency and compliance.
- Address employee queries related to HR policies, payroll, attendance, benefits, and HRMS within defined service level agreements (SLAs), ensuring high employee satisfaction.
- Support statutory compliance activities, audits,



and maintain audit-ready documentation to adhere to legal requirements.
- Coordinate employee benefit programs, insurance schemes, reimbursements, and manage vendor relationships effectively.
- Oversee exit formalities, including exit interviews, documentation, and Full & Final settlements, ensuring a seamless offboarding process.
- Prepare HR reports, dashboards, and MIS to provide actionable insights to management for strategic decision-making.
- Identify opportunities for process improvement, support HR automation projects, and document standard operating procedures (SOPs).
- Collaborate with cross-functional teams such as HR Business Partners, Finance, IT, Admin, and Legal to ensure smooth HR operations and compliance.

Benefits

LeadSquared offers a dynamic and inclusive work environment that fosters growth and innovation. Employees benefit from competitive salary packages, comprehensive health insurance, and wellness programs. The company promotes continuous learning through training sessions, workshops, and opportunities for career advancement. Employees also enjoy flexible work arrangements, a supportive team culture, and recognition programs that celebrate individual and team achievements. LeadSquared values work-life balance and provides various employee engagement initiatives to ensure a positive and engaging workplace experience.

Equal Opportunity

LeadSquared is committed to fostering an inclusive workplace that values diversity and equal opportunity. We do not discriminate based on race, gender, age, religion, national origin, disability, or any other protected characteristic. Our hiring practices are designed to ensure fairness and equity, and we encourage candidates from diverse backgrounds to apply. We believe that a diverse team enhances innovation, creativity, and overall organizational success.

📌 HR Executive (India)
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📍 India