Description

Summary:

The OTC Intern will support the Order-to-Cash team in managing day-to-day operations and driving process improvements across customer-facing processes. The role involves working with global customers and cross-functional teams to ensure smooth execution of OTC activities, timely issue resolution, and adherence to established controls and procedures.

The intern will gain exposure to end-to-end OTC operations while supporting business initiatives, process optimization, and stakeholder collaboration in a global environment

Responsibilities

1. OTC Operations Support

- Support day-to-day Order-to-Cash activities and ensure timely completion of assigned tasks.
- Assist in monitoring process performance and operational KPIs.
- Support customer account management activities and resolve queries in coordination with internal teams.
- Ensure accuracy and completeness of transactional data and records.
- Maintain process documentation and support compliance with established controls and procedures.

2. Stakeholder Collaboration

- Collaborate with global customers and internal stakeholders, including Sales, Customer Service, Finance, Supply Chain, and IT teams.
- Support coordination across functions to resolve operational issues and improve customer experience.




- Participate in discussions and meetings related to operational improvements and business initiatives.
- Build effective working relationships with internal and external stakeholders.

3. Additional Responsibilities

- Maintain accurate documentation and records.
- Provide administrative and operational support to the OTC team.
- Support project-related activities and departmental initiatives as assigned. Perform other duties and responsibilities as required.

Qualifications

Education

- Pursuing or recently completed a Bachelor's or Master’s degree in commerce, Finance, Business Administration, Accounting, or a related field.

Skills & Competencies

- Strong communication and interpersonal skills.
- Excellent written and verbal communication abilities.
- Robust attention to detail and organizational skills.
- Ability to work effectively in a team-oriented and multicultural environment.
- Ability to manage multiple tasks and meet deadlines.
- Positive attitude with a willingness to learn and take initiative.
- Strong analytical and problem-solving skills.

Technical Skills

- Proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, and Outlook.
- Basic knowledge of ERP systems (SAP preferred) is an advantage.
- Familiarity with shared services or finance operations processes is a plus.

📌 Intern, Finance (OTC) (Thane)
🏢 Avient
📍 Thane