Company Description The Formula Shop is a one-stop destination for curated multi-cultural personal care brands, offering products from Japan, Africa, Korea, India, and other regions around the world. The company simplifies personal care by helping individuals understand the unique needs of their face, hair, and body. Through a combination of cultural insights, traditions, and personal care rituals, The Formula Shop guides customers to make informed choices. Its AI-driven recommendations suggest products that fit seamlessly into diverse lifestyles. The Formula Shop is committed to ensuring every customer feels seen, valued, and celebrated.
Role Description The Community Manager is a full-time, on-site role based in Hyderabad, responsible for building and nurturing an engaged community around The Formula Shop’s brand. This role involves managing online and offline community channels, responding to customer queries and feedback, and facilitating conversations that highlight global personal care cultures and rituals. The Community Manager will plan and execute community events, collaborations, and campaigns, while working closely with marketing and customer experience teams to amplify brand storytelling. Daily tasks include creating community-focused content, moderating discussions, analyzing engagement metrics, and identifying opportunities to improve member satisfaction.



The role also requires supporting AI-driven guidance initiatives by collecting community insights and sharing them with internal teams.
Qualifications

- Strong community engagement and relationship-building skills, with experience managing social media groups, forums, or brand communities.
- Skills in content creation and communication, including clear writing, basic editing, and the ability to translate complex ideas into accessible messages.
- Customer-centric mindset with strengths in active listening, conflict resolution, and providing empathetic, solutions-oriented support.
- Ability to organize and execute events or activations, coordinate with partners, and manage logistics for community initiatives.
- Cultural awareness and interest in global personal care practices, with the ability to respectfully represent diverse identities and traditions.
- Comfort with digital tools and platforms for community management, including social media dashboards, basic analytics, and collaboration software.
- Strong organizational and time-management skills, with the ability to handle multiple conversations, projects, and priorities in office.
- Bachelor’s degree in communications, marketing, humanities, or a related field, or equivalent practical experience.
- Prior experience in beauty, wellness, retail, or lifestyle brands is an advantage.
- Proficiency in English; knowledge of additional Indian or international languages is a plus.

📌 Community Manager (Hyderabad)
🏢 The Formula Shop
📍 Hyderabad