Job Description – CRM Engineer

Position: CRM Engineer

Department: Sales & Marketing

Location - Vadodara

Reporting To: Head – Sales & Business

Experience - 2-5 years

Education - BSC / Diploma mechanical / Btech

Key Responsibilities

* Manage customer enquiries, RFQs, quotations, purchase orders, and order acknowledgements.

* Maintain accurate customer information, opportunities, and sales pipelines in the CRM system.

* Coordinate with Sales, Design, Production, Quality, Procurement, and Dispatch teams for timely execution of orders.

* Monitor order status and proactively update customers on manufacturing and delivery schedules.

* Build long-term customer relationships through regular communication and technical support.

* Support key accounts in the Oil & Gas, Defence, Railways, Steel, Petrochemical, and Industrial sectors.

Qualifications

* Bachelor’s Degree in Mechanical Engineering, Production Engineering, or Industrial Engineering.

Experience

* 3–6 years of experience in Customer Relationship Management, Sales Coordination, or Project Coordination within the engineering or manufacturing industry.

* Experience in hose assemblies, hydraulic products, oil & gas equipment, industrial components, or EPC projects is preferred.





Technical Skills

* Strong knowledge of CRM and ERP systems (Salesforce, Microsoft Dynamics, SAP, or similar).

* Proficiency in Microsoft Excel, Word, and Power Point.

* Ability to understand engineering drawings, technical specifications, and customer documentation.

* Excellent communication, negotiation, and customer management skills.

Key Competencies

* Customer Relationship Management

* Order Management

* Sales Coordination

* Technical Documentation

* Cross-functional Coordination

* Problem Solving

* Time Management

* Robust Communication Skills

* Customer Complaint Resolution

* Teamwork and Collaboration

Key Performance Indicators (KPIs)

* Customer satisfaction score (CSAT)

* On-time response to enquiries and RFQs

* Order fulfilment and delivery performance

* Complaint resolution turnaround time

* CRM data accuracy

* Customer retention and repeat business

* Sales order conversion rate

* Outstanding payment follow-up efficiency

Preferred Industry

Engineering Manufacturing, Hose Assembly, Hydraulic & Industrial Products, Oil & Gas Equipment, EPC, Petrochemical, Defence, and Railways.

📌 Back Office Engineer (India)
🏢 HELIFLEX ENGINEERING AND SERVICES PRIVATE
📍 India