Job Description

A Service Now Architect is responsible for designing and implementing solutions on the Service Now platform. They ensure that the architecture aligns with business requirements and industry best practices. This role involves working closely with stakeholders to understand their needs and translating them into technical solutions.

Roles and Responsibilities

- Design and Architecture: Develop and maintain the overall architecture of Service Now implementations.
- Technical Leadership: Provide strategic recommendations and technical guidance to clients and team members.
- Solution Development: Create technical solutions, including workflows, integrations, and custom applications.
- Documentation: Develop system documentation, including process flows, design documents, and implementation guides.
- Collaboration: Work with stakeholders, developers, and other team members to ensure successful project delivery.
- Performance Management: Monitor and optimize the performance of Service Now instances.
- Integration: Design and implement integrations with other systems and tools.
- Mentorship:



Guide and mentor junior team members.
- Compliance: Ensure solutions comply with industry standards and regulations.

Skills Required

- Technical Expertise: Deep knowledge of Service Now solutions and ITIL processes.
- Experience: Proven experience in designing and implementing Service Now solutions in an enterprise workplace.
- Certifications: Preferred certifications include Service Now Certified System Administrator (CSA), Certified Implementation Specialist (CIS-ITSM), and Certified Application Developer (CAD).
- Communication: Excellent communication skills to interact with clients and team members.
- Problem-Solving: Strong analytical and problem-solving skills.
- Project Management: Ability to manage multiple projects and priorities.
- Integration Knowledge: Experience with integrating Service Now with other applications and systems.
- Documentation Skills: Proficiency in creating technical documentation and diagrams.

📌 Servicenow Architect (Hyderabad)
🏢 Lancesoft India Private
📍 Hyderabad