- After sales service of warranty claims through Channel partners.
- Administer and perform all activities in line with the company procedures regarding service department.
- Administer check list, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures.
- Maintain inventory of spare parts for service Centre.
- Leading training and engaging team ensuring optimum performance.
- Motivating & Keeping the team spirit high ensuring minimum attrition.
- Financial Analysis and ensure the control of after sales cost. Optimize and implement cost control measures.
- Manage customer complaints and ensure the TAT targets at all the branch levels.
- Ensure the service SLAS and KPIs are met as per the business requirement.
- Warranty Analysis of the products and failure Mode Analysis for feedback to factory to factory and technical team for product improvements.
Role: Service Engineer
Industry Type: Automobile
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: After Sales Service & Repair
Education
- UG: B. Tech/B.E. in Any Specialization
📌 Branch Service Incharge- Kolkata
🏢 Exide
📍 Kolkata
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.