Customer Hierarchy creations and updates in GSI & OSC system for Global countries.
Manage the customers in corporate workbench by associating together and form a parent/child customer hierarchy relationship.
Research in (company websites/D&B;/ other sources) to see if the customer relationships exist as per the rules and then either create/add/remove from customer hierarchies.
Quality checking and validation of customer address (city, country, ZIP Code) and DUNS number, for update in OSC and further correctly placing the account under the right hierarchy.
First line support on CRA or by Email and SR, for hierarchies updates.
Ad-hoc updates oh hierarchies for customers, on demand.
Run reports to identify the Hierarchies for customer records.
Research external data sources to validate customer information.
Co-ordinate with sales & support services on customer data change requests or data issues.
On demand,



Support various tools enhancements and User Acceptance Tests
Should handle multiple tasks effectively and prioritize work to meet aggressive goals
Participate in conference calls and meetings
Regular activity reporting for all projects, on a daily or weekly basis, as required per project
Project coordination
Duplicate reviews (investigate and approve the winner and placing the winner under the correct hierarchy via SDD Merges)
Should have AI knowledge

Requirements / Skills:-

Preferred candidate - Fresher
Should be graduate or having masters qualification(MBA)
Willing to work in rotation shift based on business requirement every quarter.
Computer skills (MS Office, especially Excel, Outlook, Power Point), advanced level
Excellent communication skills, both written and verbal in English advanced level

📌 - Business Analyst (Bengaluru)
🏢 TRIGENT SOFTWARE PRIVATE
📍 Bengaluru