Job Description:

Key Accountabilities:

- Handle customer complaints with thorough problem investigation, perform root cause analysis, and monitor the status of implementation.
- Develop and implement robust Corrective and Preventive Actions (CAPA) to address customer issues effectively.
- Vendor Validation program using Data analysis & vendor audit.
- Prepare COA , TDS , Documentation and record CAPA. Performing internal process audit.
- Review existing spec & align with current industry benchmark.
- Do investigation of internal process, which may lead to batch failure.
- Initiate improvement projects on quality.
- Knowledge of GC, GCMS analysis able to do analysis as per requirement.
- Key Competencies: (Most important competencies required for the role)

Key Competencies: (Most important competencies required for the role)

- Customer focus Out of box thinking
- Research oriented mindset
- Analytical Ability




- Process orientation
- Auditing skills
- Good Verbal & written Communication
- Team player

Prerequisites:

EducationalQualifications: M.Sc. in Chemistry

Candidate Must have (Experience or relevant knowledge required e.g. Industry):

- Min 8-10 years of experience in F&F; (Flavour & Fragrance) or personal care industry with fragrance knowledge.
- Should have required technical knowhow and is able to communicate with clarity.
- Strong hold over Analytical Chemistry: GC/GCMS proficiency
- Proficiency in customer complaint handling – RCA and CAPA
- Experienced in handling process quality audits and supplier audits: ISO 9001 exposure desired

Desirable – Working ISO 9001 in Halal, Kosher setting.

📌 Sr. Executive CQA (Mulund West)
🏢 Mancraft Consulting
📍 Mulund West