1 direct and manage all activities relating to the delivery of effective customer service
2 liaise with other department heads across the organization
3 implement and maintain effective methods for gathering customer satisfaction data
4 develop plans and targets for the customer service team
5 delegate tasks to team leaders to ensure the smooth running of the department
6 analyze and interpret data relating to customer service effectiveness
7 manage and maintain long-lasting relationships with customers and clients
8 control expenses and monitor budgets for the department
9 support other departments with customer-service-related issues
10 organize training and facilitate the development of the customer service team
11 assist appraisals of current and existing team members
12 Keep accurate records and document customer service actions and discussions
13 Respond to customer inquiries. ...
14 Develop service procedures, policies and standards
15 Customer satisfaction. ...
16 Hire staff. ...
17 Train staff. ...
18 Take ownership of customers issues and follow problems through to resolution
19 Set a clear mission and deploy strategies focused towards that mission
20 Analyze statistics and compile accurate reports