Job Description

Prime Function:

- Plan the room reservations.
- Ensure proper selling techniques and strategies are utilized to maximize room revenues.
- Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency.
- Any matter which may effect the interests of the hotel should be brought to the attention of the Management.

Key Responsibilities:

Sales & Marketing Planning

- Plan & prepare forecasts on a timely basis for review.
- Plan & prepare monthly reports, forecasts and other relevant reports.
- Ensure that the various monthly statistical reports are generated and assist in the development of occupancy forecasts for the annual budget.

People Management

- Provide effective support to the team to enable them to provide effective and efficient services.
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

- Ensure that the team has been trained for all safety provisions.

Financial Management

- Identify optimal, cost effective use of the resources and educate the team on the same.
- Maintain and update corporate database, entering guest bookings to ensure guest information / records are kept up to date and accurate for future events.
- Assist in the development of occupancy forecasts for the annual budget.

Operational Management

- Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.
- Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability
- Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.
- Ensure calculative overbooking.




- Give discounts and corporate rates, as per the company’s policy.
- Supervise and delegate work to reservation associate
- Ensure that all reservations are recorded as per standard procedures.
- Handle additional responsibilities as and when delegated by the Management.

Managerial Qualities

- Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness;
- Ability to accept responsibility;
- Self confidence, motivation, drive and tenacity;
- Ability to enhance organizational performance;
- Ability to clearly delegate tasks and responsibilities;

- Ability to think strategically, inductively, and creatively;
- and the propensity to recognize and acknowledge other peoples’ ideas.

Qualifications

- Minimum 2 years of professional experience in Reservations, Front Office, or Guest Services within the hospitality industry
- Excellent verbal and written communication skills in English; additional languages are highly preferred
- Strong proficiency with hotel reservation systems and booking platforms
- Demonstrated ability to multitask effectively in a fast-paced environment while maintaining accuracy
- Exceptional organizational and time management skills with strong attention to detail
- Proven ability to handle guest requests with professionalism, discretion, and problem-solving capabilities
- Solid understanding of revenue management principles and upselling techniques
- Robust data entry skills with a commitment to maintaining accurate records
- Ability to work collaboratively with cross-functional teams in a supportive and inclusive environment
- Customer service orientation with a genuine passion for creating positive guest interactions

📌 Reservation Executive (Kochi)
🏢 AccorHotel
📍 Kochi