Responsibilities:About the roleThe Key Account Director owns our most strategic manufacturing accounts, a small portfolio of high-value clients where the relationship operates at Transformation Head and CXO level. This is a deep relationship and growth role: working inside the client's transformation agenda, embedding across their manufacturing footprint, and expanding revenue through new use cases, plants, and divisions.What you will own• Own a portfolio of 3–5 assigned strategic accounts, P&L; accountability for retention and growth within each• Build and maintain C-suite and Transformation Head relationships, be the person clients call for strategic questions• Design account growth plans: new plants, divisions, and use cases; lead quarterly executive business reviews• Work cross-functionally with Product, Customer Success, and Migration to ensure delivery matches commitment• Identify risks early — churn signals, competitor activity and manage them proactivelyPersonaProfile snapshot• Qualification: B.Tech preferred; MBA in Sales &Marketing; an advantage• Experience:



Minimum 10 years in enterprise SaaS; atleast 5 in strategic account management• Track record: Proven USD 10M+ SaaS revenue inmanufacturing vertical; manufacturing exposure isnon-negotiable at this level• Relationships: Demonstrated ability to engage andinfluence at CXO and Transformation Head levelWhat good looks like• Strategic depth: Thinks in multi-year account plans, notquarterly targets• Executive presence: Comfortable in a boardroom;credible with a CIO, COO, or CFO• Commercial acumen: Finds the expansion opportunityin every client conversation• Reliability: Does what they say — clients trust themmore than their own vendorsKey metrics• ARR expansion within portfolio (current plants, divisions, use cases)• Renewal rate and executive relationship score across portfolioKPIs / Success MetricsRevenue growth from key accountsAccount retention ratePipeline coverage (e.g., 3–4X)Customer satisfaction (CSAT/NPS)Deal closure ratePlease share resumes with

📌 Key Account Director (Kanpur)
🏢 A factory automation company (Funded Startup)
📍 Kanpur