Job Description:

Job Summary:

We are looking for a detail-oriented CRM Executive to manage customer interactions, order coordination, and after-sales support in a manufacturing setup. The role involves close coordination with sales, production, dispatch, and accounts teams to ensure smooth order processing and customer satisfaction.

Key Responsibilities:

- Maintain and update customer database in CRM/ERP system
- Coordinate with Sales team for order confirmation and client requirements
- Process sales orders and track them till dispatch
- Follow up with production team for order status and timelines
- Coordinate with dispatch/logistics for timely delivery
- Communicate order status, delays, or updates to customers
- Handle customer complaints and ensure proper resolution
- Manage documentation like Purchase Orders (PO), invoices, dispatch details
- Follow up for pending payments in coordination with Accounts team
- Maintain MIS reports (orders, dispatch, pending, complaints, etc.)




- Support after-sales service and client retention activities

Required Skills:

- Solid communication and coordination skills
- Basic knowledge of manufacturing processes and order flow
- Familiarity with ERP/CRM software
- Good knowledge of MS Excel (reports, tracking sheets)
- Problem-solving and multitasking ability

Educational Qualification:

- Graduate (B.Com / BBA / Any stream)
- Diploma/Knowledge in Operations or Supply Chain is an advantage

Preferred Candidate Profile:

- Experience in manufacturing / engineering company preferred
- Ability to handle multiple clients and internal departments
- Strong follow-up and documentation skills
- Female candidates (if required as per company preference)

Key Performance Indicators (KPIs):

- Order processing accuracy
- On-time delivery coordination
- Customer complaint resolution time
- Payment follow-up efficiency
- Data accuracy in CRM/ERP

📌 CRM Executive (Kolkata)
🏢 RECEX
📍 Kolkata