Description

Le Servia Facility Services Pvt Ltd. is a Private Limited Company engaged in Facility Management, Qualified Cleaning, Housekeeping and Customer Support Services. We are hiring a responsible and customer-friendly Collection Executive Customer Accounts for payment follow-up, account updates and field collection coordination.

Location: Kochi Ernakulam

Department: Accounts , Operations Coordination

Job Type: Full-time, office and field-based role

Qualification: Plus Two or Diploma minimum. B Com or accounting background preferred.

Experience: 1 to 3 years of experience in collections, accounts receivable, billing, customer accounts, field collection, subscription collection or service based accounts.

Candidates with experience in apartment maintenance collection, broadband or cable collection, facility services, NBFC, microfinance, utility collection or subscription services will be preferred.

Salary: depending on experience and skills

Additional Benefits:

Phone or conveyance allowance, as applicable

Performance incentives based on collection efficiency

Growth opportunities within Accounts and Operations

Driving Requirement

Valid driving license is mandatory

Candidate should know driving

Must be ready for apartment and society field collection visits

Willing to travel within Kochi and Ernakulam for customer follow-up

Tally and Computer Skills

Basic Tally knowledge is preferred, including:

Receipt voucher entry

Customer ledger updating





Outstanding report preparation

Basic account reconciliation

Basic knowledge of MS Office and Excel

Key Responsibilities

Follow up on monthly customer subscription and service payments

Contact customers regarding pending dues and payment dates

Encourage customers to make payments through UPI, QR code or other digital methods

Collect cash only when required and issue proper receipts

Update receipt entries in Tally and customer ledgers

Maintain accurate records of payments and outstanding amounts

Track promised payment dates and follow up regularly

Conduct apartment, society and customer-location collection visits

Handle payment-related questions and disputes politely

Escalate unresolved service complaints to the Coordinator or Supervisor

Prepare daily collection, outstanding and pending-dues reports

Coordinate with the Accounts and Operations teams

Desired Candidate Profile

The candidate should be:

Polite but firm in payment follow-up

Honest and responsible while handling cash

Accurate with numbers and documentation

Qualified while visiting apartments and customer premises

Calm while handling customer objections

Good in Malayalam communication

Capable of basic English communication

Disciplined in daily follow-up and reporting

This is not a harsh recovery role. It is a professional customer-accounts and payment-coordination position

📌 Collection Executive Customer Accounts (Edappally)
🏢 Autorein
📍 Edappally