Engage with students and parents empathetically across calls, chats, reviews, and social platforms.
● Resolve learner queries with speed, clarity, and professionalism.
● Build trust and ensure a seamless student experience through timely follow-ups and proactive support.
● Guide students through academic challenges and motivate them to stay consistent in their preparation.
● Monitor and manage online reputation across platforms and communities.
● Collaborate closely with internal teams to share learner feedback, insights, and improvement suggestions.
● Support Class 12th students throughout their learning journey and help them perform confidently in board examinations.
Requirements1 to 4 years of experience in Customer Success, ORM, Digital Support, or related roles.
● Excellent communication skills in English and Hindi.
● Robust understanding of social media platforms and ORM practices.
● Empathetic, patient, and learner-first mindset
● Highly organized, detail-oriented, and proactive in problem-solving.
● Ability to handle student concerns with maturity and positivity.

📌 Customer Support Representative Indore
🏢 Primum Talent
📍 Indore