Job Description

Key Responsibilities:
Machine Installations & Maintenance:
Install and configure machines in the designated regions as assigned by the company.
Ensure proper setup, calibration, and functionality of machines at client locations.
Conduct periodic maintenance and troubleshoot technical issues to minimize downtime.
User Training & Support:
Train end-users in banks and financial institutions on machine functionalities and best practices.
Provide hands-on demonstrations and guidance to ensure smooth machine operations.
Address customer queries and offer technical support when needed.
Service Level Agreement (SLA) Management:
Ensure adherence to SLA commitments for service response and resolution times.
Monitor and report machine performance,



maintenance activities, and service requests.
Work closely with the support team to escalate and resolve critical technical issues efficiently.

Requirements:
Experience: Prior experience in machine installation, field service, or technical support (preferably in banking/financial hardware).
Technical Skills: Knowledge of hardware troubleshooting, installation, and maintenance.
Soft Skills: Solid communication, training, and problem-solving skills.
Travel: Willingness to travel to client locations as per company requirements.

📌 Field Service Engineer Hyderabad
🏢 Resource Management Group Plus Private
📍 Hyderabad